Privacy Policy

Last updated: 24 August 2026

Omnicore Studio Tech LTD ("Omnicore Studio", "Omnicore", "we", "us" or "our") respects your privacy and is committed to handling personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit the Omnicore Studio website, contact us, submit an enquiry or otherwise interact with us through our public website.

Omnicore Studio Tech LTD is registered in the Dubai International Financial Centre, Dubai, United Arab Emirates.

This Policy is intended to provide transparency in accordance with applicable data protection laws, including the DIFC Data Protection Law No. 5 of 2020, as amended, where applicable.

1. Scope of this Policy

This Privacy Policy applies to personal data collected through:

The Omnicore Studio website;
The enquiry form on our website;
Product and demonstration enquiries;
AI advisory and technical enquiries;
Procurement and vendor enquiries;
Correspondence arising from a website enquiry;
Website analytics and similar technologies, where enabled.

This Policy relates to Omnicore's public website and related business enquiries.

Where Omnicore processes personal data on behalf of a customer through Traverse, Edition, Ekko, a tailored AI system or another customer implementation, the relevant contractual terms, data-processing arrangements and customer-specific privacy requirements may apply separately.

2. Personal data we collect

The personal data we collect depends on how you interact with us.

Information you provide directly

When you contact Omnicore or submit an enquiry, we may collect:

First and last name;
Work email address;
Organisation;
Job title;
Country or market;
Telephone number, where provided;
Preferred contact method;
Product of interest;
Type of enquiry;
Information contained in your description of the requirement;
Correspondence and other information you subsequently provide to us.

For procurement or vendor-related discussions, we may also process professional or business information necessary to manage the enquiry.

Information collected automatically

When you use our website, certain technical information may be collected automatically, such as:

IP address;
Browser type;
Device type;
Operating system;
Pages viewed;
Referring page or source;
Date and time of access;
General interaction with the website;
Technical and security logs;
Cookie or consent preferences.

The precise information collected depends on the technologies enabled on the website and your applicable cookie choices.

Please see our Cookie Policy for further information.

3. Please do not submit sensitive information through the website

The public enquiry form is not intended for confidential, classified or sensitive information.

Please do not submit:

Classified government information;
Confidential organisational material;
Passwords or authentication credentials;
Financial account information;
Identity documents;
Sensitive personal data;
Proprietary datasets or source material that requires a controlled transfer channel.

Where a discussion requires sensitive information, appropriate channels can be established separately.

4. How we use personal data

We may use personal data to:

Receive and respond to enquiries;
Understand the requirement you are contacting us about;
Arrange product demonstrations or technical discussions;
Determine which Omnicore product or capability may be relevant to an enquiry;
Communicate with you and your organisation;
Manage prospective and existing business relationships;
Respond to procurement and vendor-registration requests;
Prepare for meetings, proposals or commercial discussions requested by you;
Operate, maintain and improve the website;
Understand how the website is used, where analytics have been enabled;
Maintain website and information security;
Prevent misuse, fraud, spam or other harmful activity;
Maintain appropriate business and compliance records;
Comply with applicable legal, regulatory or governmental requirements;
Establish, exercise or defend legal rights where necessary.

Submitting an enquiry does not subscribe you to marketing communications.

If Omnicore introduces separate marketing subscriptions, appropriate choices and unsubscribe mechanisms will be provided.

5. Our basis for processing personal data

Depending on the circumstances, Omnicore may process personal data where:

It is necessary to respond to your request or take steps towards a business relationship

For example, where you ask us to:

Discuss an AI requirement;
Provide information about Traverse, Edition or Ekko;
Arrange a demonstration;
Hold a technical discussion;
Respond to a procurement enquiry.

We have a legitimate business reason to process the information

This may include:

Managing business relationships;
Responding to professional correspondence;
Maintaining website security;
Preventing abuse;
Improving our website and business operations;
Maintaining appropriate internal records.

Where we rely on legitimate interests, we consider those interests against the rights and interests of the individuals concerned.

Processing is necessary to comply with a legal obligation

We may process or retain information where required by applicable law, regulation, court order or other lawful requirement.

You have provided consent

Where processing depends on consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that lawfully took place before consent was withdrawn.

6. Cookies and website analytics

Our website may use cookies and similar technologies necessary for:

Website operation;
Security;
Remembering privacy or cookie preferences.

Where enabled, we may also use analytics or other non-essential technologies to understand website performance and usage.

Where consent is required, non-essential technologies will be managed in accordance with the choices available through our cookie-consent mechanism.

For information about the technologies used, their purposes and how to manage your preferences, please see our Cookie Policy or use Cookie Settings on the website.

7. Who we may share personal data with

Omnicore does not sell personal data.

We may disclose personal data where reasonably necessary to:

Service providers

We may use service providers supporting functions such as:

Website hosting and infrastructure;
Cloud services;
Website security;
Email and communications;
Customer or enquiry management;
Analytics;
Technical support;
Business administration.

Such providers may process personal data only for the relevant purpose and subject to appropriate contractual or other protections where required.

Professional advisers

Information may be shared with professional advisers such as lawyers, auditors, accountants or consultants where reasonably necessary.

Authorities and legal recipients

We may disclose information where required or permitted by law, regulation, court order or a lawful request from a competent authority.

We may also disclose information where necessary to establish, exercise or defend legal rights or to protect Omnicore, its users or others from fraud, security threats or unlawful activity.

Corporate transactions

If Omnicore undergoes a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, relevant personal data may be disclosed as part of appropriate due diligence or transferred as part of the transaction, subject to applicable legal requirements.

8. International transfers

Omnicore is based in Dubai, United Arab Emirates.

Some service providers or technical infrastructure used to operate our website or business may be located in other jurisdictions.

Where personal data is transferred internationally, Omnicore will take appropriate steps required under applicable data protection law.

Where required, this may include using recognised transfer mechanisms, contractual safeguards or other measures intended to provide appropriate protection for the personal data being transferred.

9. How long we keep personal data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for any legitimate legal, regulatory, security or business requirements.

The appropriate retention period depends on factors including:

The nature of the information;
The reason it was collected;
Whether an enquiry develops into a business relationship;
Applicable legal or contractual requirements;
The need to maintain records of business correspondence;
Security and dispute-management requirements.

For example, information relating to an enquiry may be retained while the enquiry is active and for an appropriate period afterwards where needed for business records, follow-up or legal purposes.

Technical and security logs may be retained for shorter periods appropriate to their operational purpose.

When personal data is no longer required, we will delete, anonymise or otherwise securely dispose of it as appropriate.

10. How we protect personal data

Omnicore applies appropriate technical and organisational measures intended to protect personal data against:

Unauthorised access;
Unlawful processing;
Accidental loss;
Alteration;
Disclosure;
Destruction.

The measures used depend on the nature of the information and the risks associated with the processing.

No website, transmission method or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

11. Your privacy rights

Depending on the applicable law and the circumstances of the processing, you may have rights concerning your personal data, including the right to:

Request information about how your personal data is processed;
Request access to personal data held about you;
Request correction of inaccurate or incomplete personal data;
Request deletion of personal data where applicable;
Request restriction of certain processing;
Object to certain processing;
Request portability of personal data where applicable;
Withdraw consent where processing is based on consent;
Raise concerns about how your personal data is handled.

Certain rights are subject to legal conditions, limitations and exemptions.

We may need to verify your identity before responding to a request. We may also request information reasonably necessary to identify the relevant records.

Exercising a privacy right will not affect your ability to make a legitimate business enquiry with Omnicore.

12. Complaints

If you have a concern about how Omnicore handles your personal data, we encourage you to contact us first so that we can review the matter.

Where the DIFC Data Protection Law applies, you may also have the right to raise a complaint with the DIFC Commissioner of Data Protection.

Additional rights to complain to a relevant privacy or data-protection authority may apply depending on your location and the law applicable to the processing.

13. Third-party websites

Our website may contain links to websites or services operated by third parties.

Omnicore does not control the privacy practices of those third parties, and this Privacy Policy does not apply to their websites or services.

You should review the relevant third party's privacy information before providing personal data to them.

14. Children

The Omnicore Studio website is designed for professional, government and enterprise audiences and is not directed to children.

We do not knowingly seek to collect personal data from children through the public website.

If you believe a child has provided personal data to us through the website, please contact us so that we can review and, where appropriate, delete the information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our website;
Changes to the technologies or service providers we use;
Changes to our processing activities;
Legal or regulatory developments.

The latest version will be published on this page with the Last updated date shown at the top.

Where a change materially affects how personal data is handled, we will take any additional steps required by applicable law.

16. Contact Omnicore about privacy

Omnicore Studio Tech LTD is responsible for the personal data described in this Privacy Policy unless otherwise stated.

Omnicore Studio Tech LTD

Dubai International Financial Centre

Dubai, United Arab Emirates

Privacy contact: info@omnicorestudio.com

You may contact us if you:

Have a question about this Privacy Policy;
Want to exercise a privacy right;
Want to correct information you have provided;
Want to withdraw consent where applicable;
Have a concern about the way your personal data has been handled.

Please include enough information for us to understand and respond to your request, but do not send confidential, classified or highly sensitive information by ordinary email.